Frequently Asked Questions

Our Business
Our Products
Bottle Returns and Packaging
Orders and Deliveries

Our Business

What is your Farmers Market schedule and list of locations?

Please refer to this schedule and map.

Do you have a storefront?

No, currently we sell wholesale to stockists in the greater Seattle area and retail at farmers markets, special events, and through our online store.

Where can your products be found?

You can find a map of locations carrying our products here. Or check out our online store or meet us in person at a farmers market.

Can I carry your product at my business or event?

Thanks for your interest! Please contact us here.

Our Products

Are your products vegan?

Yes, except for the Honey Jun SCOBY and the Champagne and Wildflower Puerh kombucha, which are made with honey.

Is your product gluten-free?

Yes, although our facility does not have a gluten-free certification, none of our products contain gluten and they are not processed on shared equipment with ingredients containing gluten.

How many calories and how much sugar is in your kombucha, tea soda concentrates, and teas?

Our loose-leaf teas have no added sugar. The syrup concentrates have 10 calories and 2.41 grams of sugar per 1oz serving. The kombucha has approximately 30 calories and 2 grams of sugars per 8oz serving.

Why do two bottles of the same flavor kombucha sometimes taste different?

We brew in small batches, which means every batch is a little different!

Why is the kombucha so foamy?!

Sometimes if the kombucha is shaken or gets warm, it can become extra bubbly. Please keep your kombucha refrigerated and open and close the cap quickly to release pressure before opening.

Do you have any caffeine-free kombucha?

Yes! Almost all kombucha is caffeinated, as it is usually made from the tea plant, camellia sinensis. However, our Lemongrass and Ginger kombucha flavors are both based on our special lemongrass formula, and are therefore both delicious and caffeine-free!

Bottle Returns and Packaging

Where can I return growlers and 16oz kombucha bottles?

Thanks for helping us stay green! You can return bottles and growlers at farmers markets and at the following locations:

Ballard: New Seasons Market (growlers and 16oz), Stone Gardens (16oz), and Miro Tea (16oz).
Bellevue: Stone Gardens (16oz)
Bothell: Social Grounds Coffee & Tea (growlers)
Capitol Hill: The Herbalist (growlers)
Edmonds: Serene Natural Health (growlers)
Everett: Cafe Wylde (16oz), Sno-Isle (growlers)
Kirkland: LizzyKate (growlers and 16oz)
Mercer Island: New Seasons Market (growlers)
Ravenna: The Herbalist (growlers)
Renton: Everest Tea & Coffee House (growlers)

Orders and Deliveries

When can I expect my online purchase to arrive?

Items shipped by mail are sent USPS. We pack orders the business day following payment (except for holidays). For example, if we receive an order Friday or over the weekend, it will be packed and put out for the mail person the following Monday. When the item is shipped, you will receive a tracking number.

Farmers market pick-ups are arranged for the next market day following payment, as long as it is received two business days in advance. If the market is less than 2 business days away, then pick-up will be arranged for the market one week later.

Local delivery of syrups and cases of kombucha to King, Pierce, Thurston, and Snohomish counties are arranged within 5 business days of receiving payment, unless the location is 50 miles or further from Seattle, in which case we’ll be in touch to arrange a delivery day.

Can I buy cases of kombucha, cases of syrup, or kombucha kegs online?

Cases of kombucha are available via local delivery only to King, Pierce, Thurston, and Snohomish counties. When you buy a case, you pay for 11 and the 12th bottle is free!

Cases of syrups are available via local delivery only to King, Pierce, Thurston, and Snohomish counties. When you buy a case, you pay for 11 and the 12th bottle is free! Syrups can also be shipped USPS in 1, 2, and 4-count increments.

Kombucha kegs are available for local delivery to King, Pierce, Thurston, and Snohomish counties. Flavor availability may vary. If you are interested, please contact us at info@shenzentea.com.

Can’t find the answer to your question?

Email us at info@shenzentea.com, or call us at (206) 397-4915, and we’ll do our best to help!