Frequently Asked Questions

Our Business
Our Products
Bottle Returns and Packaging
Orders and Deliveries

Our Business

What is your Farmers Market schedule and list of locations?

Our favorite place to meet our consumers and share our passion for kombucha and tea is at the Farmers Market. Please refer to this schedule and map to see where we’ll be throughout the year.

Do you have a storefront?

Unfortunately we don’t have a dedicated storefront, but you can still find us at a variety of locations throughout the Greater Seattle area and online. You can find us in store at select retail locations partners, in person at the farmers market, at special events, and of course,
online at our website or on Instacart. If you’re interested in ordering wholesale please send us the requested info and we’ll get in touch.

Where can your products be found?

A full list of our retail partners who sell our kombucha and tea can be found here. Prefer to go direct to the source? We also sell our kombucha by the case or by the keg, along with a variety of loose-leaf teas and high quality teaware through our online store or get some fresh kombucha on tap at one of our farmers market booths. Just looking for a single bottle but don’t want to leave home? You can now add Shen Zen to your weekly grocery delivery if you shop PCC or New Seasons Market on Instacart.

Can I carry your product at my business or event?

We’d love to learn more and see how we can support you. Send us more information here and we’ll get in touch.

Our Products

Are your products vegan?

Yes, with the exception of the Honey Jun SCOBY, and the honey-based kombucha flavors (Champagne and Wildflower Puerh). 

Is your product gluten-free?

How many calories and how much sugar is in your kombucha, tea soda concentrates, and teas?

Yes. Although our facility does not have a gluten-free certification, none of our products contain gluten and they are not processed on shared equipment with ingredients containing gluten.

Our loose-leaf teas have no added sugar. Syrup concentrates have 10 calories and 2.41 grams of sugar per 1oz serving. Our kombucha has approximately 30 calories and 2 grams of sugars per 8oz serving.

Why do two bottles of the same flavor kombucha sometimes taste different?

We brew in small batches, which means every batch is a little different!

Why is the kombucha so foamy?!

Sometimes if the kombucha is shaken or gets warm, it can become extra bubbly. Please keep your kombucha refrigerated and open and close the cap quickly to release pressure before opening.

Do you have any caffeine-free kombucha?

Yes! Almost all kombucha is caffeinated, as it is usually made from the tea plant, camellia sinensis. However, our Lemongrass and Ginger kombucha flavors are both based on our special lemongrass formula, and are therefore both delicious and caffeine-free!

Bottle Returns and Packaging

Where can I return growlers and 16oz kombucha bottles?

Thanks for helping us stay green! You can return bottles and growlers at farmers markets and at the following locations:

Ballard: New Seasons Market (growlers and 16oz), Stone Gardens (16oz), and Miro Tea (16oz).
Bellevue: Stone Gardens (16oz)
Bothell: Social Grounds Coffee & Tea (growlers)
Capitol Hill: The Herbalist (growlers)
Edmonds: Serene Natural Health (growlers)
Everett: Cafe Wylde (16oz), Sno-Isle (growlers)
Kirkland: LizzyKate (growlers and 16oz)
Mercer Island: New Seasons Market (growlers)
Ravenna: The Herbalist (growlers)
Renton: Everest Tea & Coffee House (growlers)

Orders and Deliveries

When can I expect my online purchase to arrive?

Items shipped by mail are sent USPS. We pack orders the business day following payment (except for holidays). For example, if we receive an order Friday or over the weekend, it will be packed and put out for the mail person the following Monday. When the item is shipped, you will receive a tracking number.

Farmers market pick-ups are arranged for the next market day following payment, as long as it is received two business days in advance. If the market is less than 2 business days away, then pick-up will be arranged for the market one week later.

Local delivery of syrups and cases of kombucha to King, Pierce, Thurston, and Snohomish counties are arranged within 5 business days of receiving payment, unless the location is 50 miles or further from Seattle, in which case we’ll be in touch to arrange a delivery day.

Can I buy cases of kombucha, cases of syrup, or kombucha kegs online?

Cases of kombucha are available via local delivery only to King, Pierce, Thurston, and Snohomish counties. When you buy a case, you pay for 11 and the 12th bottle is free!

Cases of syrups are available via local delivery only to King, Pierce, Thurston, and Snohomish counties. When you buy a case, you pay for 11 and the 12th bottle is free! Syrups can also be shipped USPS in 1, 2, and 4-count increments.

Kombucha kegs are available for local delivery to King, Pierce, Thurston, and Snohomish counties. Flavor availability may vary. If you are interested, please contact us at info@shenzentea.com.

Can’t find the answer to your question?

Email us at info@shenzentea.com, or call us at (206) 397-4915, and we’ll do our best to help!